FloatPlus Swimming Programme Terms & Conditions
These Terms & Conditions apply to all participants enrolled in FloatPlus swimming programmes.
By registering for classes, participants (and parents/guardians of minors) agree to the terms set out below.
1. Enrollment & Fees
Class places are allocated on a first-come, first-served basis via the online booking page at www.floatplus.hk.
Existing students have priority for the following term but must confirm their place before the stated deadline. Unconfirmed places may be released.
Please be advised that group classes take priority over private or semi-private classes
A registration acknowledgement will be sent automatically by email. If you do not receive confirmation within 7 days, please contact [email protected].
Club Member Enrollment
For participants attending through a participating club venue, class fees will be billed monthly through the club according to the club’s billing procedures.
Guest or Non-Member Enrollment
2. Missed Classes (Participant Absence)
Failure to attend a class for any reason — including illness, holidays, parties, or other personal commitments — does not entitle participants to refunds, credits, or make-up classes.
3. Class Cancellation & Weather Policy
Classes may be cancelled due to:
Where possible, classes will resume two hours after Typhoon Signal 8 or Black Rainstorm warnings are lowered, subject to venue reopening.
If FloatPlus cancels a class due to inclement weather, we will aim to provide at least one hour’s notice via email, SMS, or WhatsApp. A full refund will be given or no charge applied at the end of the month.
No refunds, credits, or make-up classes will be provided for cancellations caused by transport disruptions, pool contamination closures, or public health emergencies.
Inclement Weather (Outdoor Venues Only)
Classes held at outdoor venues may occasionally be affected by inclement weather or unsafe swimming conditions.
If FloatPlus cancels a class before the scheduled class time, participants will receive a credit for that class which may be applied toward the next term’s classes, as no additional dates will be added to the current term.
For venues where members are billed at the end of the month, the cancelled class will not be charged.
If weather conditions deteriorate after a class has begun, the class will be considered completed and no credit or refund will apply.
The decision to cancel a class due to weather conditions or unsafe swimming conditions is made at the sole discretion of FloatPlus and/or the venue.
Failure to attend a class due to weather conditions when the class is still running will be treated as a missed class.
4. Circumstances Beyond Our Control
FloatPlus shall not be responsible for cancellations or interruptions caused by events beyond our control, including but not limited to facility closures, government restrictions, public health situations, or safety concerns.
5. Cancellation Policy of Private & Semi-Private Lessons
Where notice is given to cancel a class:
If less than 24 hours’ notice is given: the full class fee charged
If more than 24 hours’ notice is given: this administration fee applies:
To terminate private lessons after a term begins, two weeks’ written notice or payment in lieu is required.
If more than half of scheduled classes in a term are cancelled by the client, Float Plus reserves the right to charge the full fee for future scheduled classes.
Students joining after the start of a term may be charged on a pro-rata basis, subject to availability.
6. Withdrawal from Group Classes
Participants must provide one month’s written notice (or payment in lieu) to withdraw during a term.
Withdrawal due to serious illness or permanent incapacity may be accepted with written notice and supporting medical documentation.
7. Health, Safety & Conduct
8. Medical Declaration
By registering for classes, participants confirm that:
They or their child are physically fit to participate in swimming activities.
Any relevant medical conditions, allergies, or health concerns have been disclosed to FloatPlus prior to participation.
They will inform FloatPlus of any changes to health conditions that may affect safe participation.
Participants acknowledge that swimming activities involve inherent risks, and they accept responsibility for ensuring they or their child are medically suitable to participate.
9. Media & Personal Data
FloatPlus may occasionally take photos or videos during classes for promotional purposes.
Personal data collected during registration will be used solely for programme administration and communication and handled in accordance with applicable data protection laws.
10. Liability
Swimming and aquatic activities involve inherent risks, including the risk of injury.
By participating in Float Plus programmes, participants acknowledge and accept these risks and agree to follow all safety instructions provided by instructors and venue staff.
To the maximum extent permitted by law, Float Plus shall not be liable for any loss, damage, or injury arising from participation in classes or use of venue facilities.
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, or any liability which cannot be excluded under Hong Kong law.
11. Governing Law
Swimming activities involve inherent risks, including injury or death. By participating, you acknowledge these risks and agree to follow all safety instructions.
To the maximum extent permitted by law, Float Plus shall not be liable for any injury, loss, or damage arising from participation in classes or use of the venue facilities, except where such liability cannot be excluded under applicable law.
These Terms & Conditions are governed by the laws of the Hong Kong Special Administrative Region.
Agreement
By selecting the registration checkbox or enrolling in Float Plus programmes, you confirm that you have read, understood, and agree to these Terms & Conditions, and that you accept them on behalf of yourself and/or your child.
